RISe
Santacruz Electronic Export Processing Zone
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FAQ
Frequently Asked Questions
Q1: What is one-time registration (OTR)?
One-time registration (OTR) is a process where you register your personal details and create an account only once. After this initial setup, you can use your account to access our services without needing to register again.
Q2: Why do I need to complete a one-time registration?
OTR helps us personalize your experience, keep your data secure, and provide you with better service and support.
Q3: What information do I need to provide for registration?
You will typically need to provide your full name, email address, a password, and sometimes additional information like your phone number or address.
Q4: What if I don't receive the verification email?
Check your spam or junk folder. If you still can’t find it, contact our support team for assistance.
Q5: What should I do if I forget my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Q6: Is my personal information secure?
Yes, we use industry-standard security measures to protect your data. For more details, please refer to our Privacy Policy.
Q7: Will my information be shared with third parties?
Your information will not be shared with third parties without your consent, except as required by law. Please see our Privacy Policy for more information.
Q8: Why am I unable to register with my email?
Ensure that your email is correctly entered and not already associated with an existing account. If the problem persists, contact our support team for help.
Q9: What should I do if I encounter an error during registration?
Note the error message and contact our support team with the details so we can assist you in resolving the issue.
Q10: Can I delete my account after registering?
Yes, you can delete your account by contacting our support team. Please note that this action is irreversible.